[rt-users] Change Subject When Resolving

[Nathan Baker]

That makes sense.  I might try to create a Scrip to update the ticket
subject, since it would be very convenient for this particular application.

Thanks!


On Thu, Jan 9, 2014 at 4:16 PM, Tim Wiley <tim at marchex.com> wrote:

> On 01/09/2014 01:10 PM, Nathan Baker wrote:
>
>> Hello Everyone,
>>
>> We recently noticed that if you change the subject of a ticket while you
>> are resolving it, the change does not take effect.  I've noticed this
>> for RT 4.0.6 and 4.0.17, although I haven't been able to try it on 4.2.x
>> yet.  Can anyone confirm if this is a bug or if it's something
>> mis-configured?
>>
>> Thanks,
>> Nate
>>
>
> As far as I understand it, changing the subject line when resolving,
> commenting & replying will only set it for that transaction.  To change it
> permanently you'll want to change it via the ticket details.
>
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