[rt-users] Autoreply to new requestors

[Abraham Liebsch]

It appears to be running afterwards.  I've renamed the scripts, prepending
100 to the reassignment scrip and 110 to the autoreply scrip, so that they
are listed in the proper order, and confirmed in the apache log that the
requestors are changed before the autoreply scrip is run.  Unless there is
an order-of-execution nuance that escapes me, it appears that the requestor
is replaced first.  I could be missing something, though, as there is
another scrip that, according to the log, is executing between those two,
despite not being listed between them.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Glenn Sieb
Sent: Friday, January 10, 2014 11:42 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Autoreply to new requestors

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

On 1/10/14, 12:17 PM, Abraham Liebsch wrote:
> I have a scrip that, when a ticket is created by email by under 
> certain conditions, will delete the email sender as the requestor and 
> replace it with a different requestor (in order to permit creating 
> tickets on behalf of others).  I have confirmed this scrip works 
> properly, and that this scrip executes prior to the default scrip 
> which autoreplies to ticket creators. Yet, the autoreply is being sent 
> to the email sender and not to the new requestor.  Does anyone have a 
> suggestion to ensure the autoreply is sent to the newly-set requestor 
> and not the email sender?

Is the Autoreply scrip before or after the replace-the-requestor scrip?

Best,
- --Glenn
-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.4.9 (Darwin)
Comment: Using GnuPG with Thunderbird - http://www.enigmail.net/

iEYEARECAAYFAlLQMNkACgkQf5MxTDXTimFVegCfUqnGPBGfytg9wTziYNGZft4o
6pYAmgKS82cMFgwjFnn46iDubwRZ7fIw
=76uH
-----END PGP SIGNATURE-----
-------------- next part --------------
A non-text attachment was scrubbed...
Name: smime.p7s
Type: application/pkcs7-signature
Size: 6055 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20140110/5b19bee5/attachment.bin>