[rt-users] Autoreply to new requestors

[Kevin Falcone]

On Fri, Jan 10, 2014 at 06:32:50PM +0000, Abraham Liebsch wrote:
> It appears to be running afterwards.  I've renamed the scripts, prepending
> 100 to the reassignment scrip and 110 to the autoreply scrip, so that they
> are listed in the proper order, and confirmed in the apache log that the
> requestors are changed before the autoreply scrip is run.  Unless there is
> an order-of-execution nuance that escapes me, it appears that the requestor
> is replaced first.  I could be missing something, though, as there is
> another scrip that, according to the log, is executing between those two,
> despite not being listed between them.

The Autoreply scrip is most likely executing on a cached copy of the
ticket (it doesn't reload the ticket between scrip executions).

Probably the simplest thing to do is to make the Autoreply scrip
execute in the Transaction Batch stage.  Since it's an On Create
action, any problems should be minimal.

-kevin

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Glenn Sieb
> Sent: Friday, January 10, 2014 11:42 AM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Autoreply to new requestors
> 
> -----BEGIN PGP SIGNED MESSAGE-----
> Hash: SHA1
> 
> On 1/10/14, 12:17 PM, Abraham Liebsch wrote:
> > I have a scrip that, when a ticket is created by email by under 
> > certain conditions, will delete the email sender as the requestor and 
> > replace it with a different requestor (in order to permit creating 
> > tickets on behalf of others).  I have confirmed this scrip works 
> > properly, and that this scrip executes prior to the default scrip 
> > which autoreplies to ticket creators. Yet, the autoreply is being sent 
> > to the email sender and not to the new requestor.  Does anyone have a 
> > suggestion to ensure the autoreply is sent to the newly-set requestor 
> > and not the email sender?
> 
> Is the Autoreply scrip before or after the replace-the-requestor scrip?
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