[rt-users] Modifying Update.html?

Joop jvdwege at xs4all.nl
Tue Jan 14 07:39:02 EST 2014

On 14-1-2014 13:13, Patrick G. Stoesser wrote:
> Hello there,
> I'm stuck trying to customize RT.
> Normally, when updating a ticket with a response 
> (Update.html?Action=Respond), the test input field is red. This is a 
> warning for the user that the response will be sent out to the 
> customer (unlike when just commenting).
> Now what I want to do is to display an explicit warning like "Caution! 
> This message will be sent to the customer" to be displayed above the 
> text input filed. So, I need to modify update.html, using the local 
> directory.
Assuming you're using RT-4.0.x, will probably true for 4.2 too, don't 
know for 3.8.
There is a BeforeMessageBox callback that you can use to add your 
warning. Make a 
file and add your code there.
Stop your webserver, clean the mason_cache, start your webserver and 
your text should appear on the update page.


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