[rt-users] Show Stalled Tickets in Quick Search

[Kevin Falcone]

On Tue, Jan 14, 2014 at 03:36:09PM -0800, Wardrop wrote:
> I'm wondering how I would go about adding a "stalled" tickets column to the
> Quick Search display on the dashboard. I've done a Google, but a lot of the
> information seems to pertain to older versions of RT. I'm on RT 4.2.2.
> 
> I've looked at ./share/html/Elements/Quicksearch expecting to find some
> clues, but alas, nothing. Can anyone point me in the right direction or just
> tell me how to it?

Quick Search displays all active and initial statuses as defined by
Lifecycles.  Stalled is an active status by default in RT and so
stalled shows up by default.  What modifications have you made?

-kevin
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