[rt-users] need help with the following error

[Bryon Baker]

getmail version 4.34.0
Copyright (C) 1998-2012 Charles Cazabon.  Licensed under the GNU GPL version 2.
SimpleIMAPRetriever:clientservice at copesan.local@192.168.250.61:143:
Delivery error (command rt-mailgate 6390 error (75, RT server error.

The RT server which handled your email did not behave as expected. It
said:

Can't call method "HasRight" on an undefined value at /opt/rt4/sbin/../lib/RT/User.pm line 1284.

Stack:
  [/opt/rt4/sbin/../lib/RT/User.pm:1284]
  [/opt/rt4/sbin/../lib/RT/Ticket.pm:265]
  [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1415]
  [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]))
  msg 2245/2580 (7535 bytes), delivery error (command rt-mailgate 6390 error (75, RT server error.

Please help this is effecting production.


I just start receiving these errors.  I do not find anything in the RT log related.  Message seem like they are be delivered but after a period of time RT will stop delivering completely and I need to restart the web service.

The RT server which handled your email did not behave as expected. It
said:

Can't call method "HasRight" on an undefined value at /opt/rt4/sbin/../lib/RT/User.pm line 1284.

Stack:
  [/opt/rt4/sbin/../lib/RT/User.pm:1284]
  [/opt/rt4/sbin/../lib/RT/Ticket.pm:265]
  [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1415]
  [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]))
Delivery error (command rt-mailgate 6391 error (75, RT server error.

The RT server which handled your email did not behave as expected. It
said:

Can't call method "HasRight" on an undefined value at /opt/rt4/sbin/../lib/RT/User.pm line 1284.

Stack:
  [/opt/rt4/sbin/../lib/RT/User.pm:1284]
  [/opt/rt4/sbin/../lib/RT/Ticket.pm:265]
  [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1415]
  [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]))
  msg 2505/2580 (5807 bytes), delivery error (command rt-mailgate 6391 error (75, RT server error.

The RT server which handled your email did not behave as expected. It
said:

Can't call method "HasRight" on an undefined value at /opt/rt4/sbin/../lib/RT/User.pm line 1284.

Stack:
  [/opt/rt4/sbin/../lib/RT/User.pm:1284]
  [/opt/rt4/sbin/../lib/RT/Ticket.pm:265]
  [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1415]
  [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]))
  msg 2535/2580 (2894 bytes) delivered
  msg 2536/2580 (30501 bytes) delivered
  4 messages (46737 bytes) retrieved, 2532 skipped

Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726  *  262-783-6261 ext. 2296
bbaker at copesan.com<mailto:cstephan at copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"

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