[rt-users] Question

[Bryon Baker]

Thanks for the help Landon

More information


I added the following config to RT_SiteConfig.pm



Set($SendmailArguments , "-fbounce at copesan.com -oi -t");

And restarted RT after change.



Does the bounce at copesan.com<mailto:bounce at copesan.com> address need to exist on the Suse Linux server or can it exist on the exchange server?



Currently it exists on the exchange server and I have made some tests and nothing is showing up in the mailbox on the exchange server.


Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726  *  262-783-6261 ext. 2296
bbaker at copesan.com<mailto:cstephan at copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"

From: Landon Stewart [mailto:lstewart at iweb.com]
Sent: Wednesday, January 15, 2014 4:47 PM
To: Bryon Baker
Cc: RT Users (rt-users at lists.bestpractical.com)
Subject: Re: [rt-users] Question

I don't know if that's even still valid.  I did see this:
http://requesttracker.wikia.com/wiki/RtBounceHandler

We aren't using that though.  We just handle the straight bounce messages in their own queue and then process the message content itself to find the original ticket #.  Unless you have a very high volume of tickets it might not be worth it to do that but instead set the "-f" for sendmail to something someone actually receives so they can intervene if a bounce comes back.

On 15 January 2014 14:35, Bryon Baker <bbaker at copesan.com<mailto:bbaker at copesan.com>> wrote:
Thanks for the information

but where can I download the program rtbouncehandler from?

Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726<tel:800-267-3726>  *  262-783-6261 ext. 2296<tel:262-783-6261%20ext.%202296>
bbaker at copesan.com<mailto:cstephan at copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"

From: Landon Stewart [mailto:lstewart at iweb.com<mailto:lstewart at iweb.com>]
Sent: Wednesday, January 15, 2014 3:34 PM
To: Bryon Baker
Subject: Re: [rt-users] Question

On 15 January 2014 13:13, Bryon Baker <bbaker at copesan.com<mailto:bbaker at copesan.com>> wrote:
Hello All

I have a question.

What happen to the NDR message that come from a forwarded or replied to with an invalid email address?

I cannot find the NDR anywhere.  We are reling through an exchange server. On the Suse server I am using postfix to send the message off the Suse server.

Please keep in mind I am not a Linux guru when trying to explain this.

This thread might answer your question if you are talking about emails bouncing that were sent from RT

http://www.gossamer-threads.com/lists/rt/users/91551

On a side note - We have "SendmailArguments" in RT's configuration to include '-fbounce@<ourdomainname.com<http://ourdomainname.com>>' and then we have a queue for bounces.  I wrote a module that looks at the bounces and attributes them to the original by ticket # and posts a comment on the original alerting the owner that the email bounced and then marks the bounce email ticket resolved.

--
Landon Stewart :: lstewart at iweb.com<mailto:lstewart at iweb.com>
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932<tel:%2B1%20%28888%29%20909-4932>





--
Landon Stewart :: lstewart at iweb.com<mailto:lstewart at iweb.com>
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932


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