[rt-users] Question

[Landon Stewart]

I don’t know if that’s even still valid.  I did see this:
http://requesttracker.wikia.com/wiki/RtBounceHandler

We aren’t using that though.  We just handle the straight bounce messages
in their own queue and then process the message content itself to find the
original ticket #.  Unless you have a very high volume of tickets it might
not be worth it to do that but instead set the “-f” for sendmail to
something someone actually receives so they can intervene if a bounce comes
back.


On 15 January 2014 14:35, Bryon Baker <bbaker at copesan.com> wrote:

>  Thanks for the information
>
>
>
> but where can I download the program rtbouncehandler from?
>
>
>
> Bryon Baker
>
> Network Operations Manager
>
> *Copesan** - Specialists in Pest Solutions*
>
> 800-267-3726  •  262-783-6261 ext. 2296
>
> bbaker at copesan.com <cstephan at copesan.com>
>
> www.copesan.com
>
> *"Servicing North America with Local Care"*
>
>
>
> *From:* Landon Stewart [mailto:lstewart at iweb.com]
> *Sent:* Wednesday, January 15, 2014 3:34 PM
> *To:* Bryon Baker
> *Subject:* Re: [rt-users] Question
>
>
>
> On 15 January 2014 13:13, Bryon Baker <bbaker at copesan.com> wrote:
>
>  Hello All
>
>
>
> I have a question.
>
>
>
> What happen to the NDR message that come from a forwarded or replied to
> with an invalid email address?
>
>
>
> I cannot find the NDR anywhere.  We are reling through an exchange server.
> On the Suse server I am using postfix to send the message off the Suse
> server.
>
>
>
> Please keep in mind I am not a Linux guru when trying to explain this.
>
>
>
> This thread might answer your question if you are talking about emails
> bouncing that were sent from RT
>
>
>
> http://www.gossamer-threads.com/lists/rt/users/91551
>
>
>
> On a side note - We have “SendmailArguments” in RT’s configuration to
> include ‘-fbounce@<ourdomainname.com>’ and then we have a queue for
> bounces.  I wrote a module that looks at the bounces and attributes them to
> the original by ticket # and posts a comment on the original alerting the
> owner that the email bounced and then marks the bounce email ticket
> resolved.
>
>
>
> --
>
> Landon Stewart :: lstewart at iweb.com
>
> Lead Specialist, Abuse and Security Management
> Spécialiste principal, gestion des abus et sécurité
> http://iweb.com :: +1 (888) 909-4932
>
>
>
>
>



-- 
Landon Stewart :: lstewart at iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
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