[rt-users] How far can categories nest?

[Mathew Snyder]

Looks like I'll be upgrading to 4.2.2. Fortunately, this isn't in
production yet.

-Mathew

"When you do things right, people won't be sure you've done anything at
all." - God; Futurama

"We'll get along much better once you accept that you're wrong and neither
am I." - Me


On Fri, Jan 17, 2014 at 11:41 AM, Mathew Snyder <mathew.snyder at gmail.com>wrote:

> Sorry. 4.2.1.
>
> -Mathew
>
> "When you do things right, people won't be sure you've done anything at
> all." - God; Futurama
>
> "We'll get along much better once you accept that you're wrong and
> neither am I." - Me
>
>
> On Fri, Jan 17, 2014 at 6:15 AM, Kevin Falcone <falcone at bestpractical.com>wrote:
>
>> On Thu, Jan 16, 2014 at 12:07:14PM -1000, Mathew Snyder wrote:
>> >    I have three custom fields I'd like linked: Support Type, Support
>> Category, and Support
>> >    Sub-Category.
>> >    Support Type has not "Categories are based on" set.
>> >    Support Category has "Categories are based on" set to Support Type
>> >    Support Sub-Category has "Categories are based on" set to Support
>> Category.
>> >    When I select the Support Type, Support Category populates with the
>> expected values (In this
>> >    case, Hardware, Software, and Telephony). However, when I select
>> Support Category, Support
>> >    Sub-Category does not populate.
>> >    The categories are configured for each entry in Support Sub-Category.
>> >    Do categories only go one level?
>>
>> You didn't state your RT version, but if you search
>> http://bestpractical.com/release-notes/rt/4.2.2
>> for Custom Field you'll find a likely bugfix.
>>
>> -kevin
>>
>
>
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