[rt-users] How far can categories nest?

[Mathew Snyder]

Sorry. 4.2.1.

-Mathew

"When you do things right, people won't be sure you've done anything at
all." - God; Futurama

"We'll get along much better once you accept that you're wrong and neither
am I." - Me


On Fri, Jan 17, 2014 at 6:15 AM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Thu, Jan 16, 2014 at 12:07:14PM -1000, Mathew Snyder wrote:
> >    I have three custom fields I'd like linked: Support Type, Support
> Category, and Support
> >    Sub-Category.
> >    Support Type has not "Categories are based on" set.
> >    Support Category has "Categories are based on" set to Support Type
> >    Support Sub-Category has "Categories are based on" set to Support
> Category.
> >    When I select the Support Type, Support Category populates with the
> expected values (In this
> >    case, Hardware, Software, and Telephony). However, when I select
> Support Category, Support
> >    Sub-Category does not populate.
> >    The categories are configured for each entry in Support Sub-Category.
> >    Do categories only go one level?
>
> You didn't state your RT version, but if you search
> http://bestpractical.com/release-notes/rt/4.2.2
> for Custom Field you'll find a likely bugfix.
>
> -kevin
>
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