[rt-users] How far can categories nest?

[Mathew Snyder]

Any assistance with this will be appreciated.
On Jan 17, 2014 2:12 PM, "Mathew Snyder" <mathew.snyder at gmail.com> wrote:

> For clarification:
>
> First CF: Support Type (ST)
>
>    - System Support
>    - User Support
>
> Second CF: Support Category (SC)
>
>    - Hardware -> System Support
>    - Software -> System Support
>    - Telephony -> System Support
>    - New Employee -> User Support
>    - Promotion -> User Support
>    - Temp Employee -> User Support
>
> Third CF: Support Sub-Category (SSC)
>
>    - Mobile Phone -> Hardware
>    - Computer -> Hardware
>    - VPN -> Software
>    - Anti-virus -> Software
>    - Email -> Software
>    - Networking -> Telephony
>    - Phones -> Telephony
>
>
> This is the original order for I have found that the bug mentioned by
> Kevin persists in version 4.2.2, at least, in my case, after upgrading from
> 4.2.1. Selecting System Support will populate Support Category, but
> selecting a value from Support Category will not populate Support
> Sub-Category.
>
> As a matter of troubleshooting I have moved Support Sub-Category above
> Support Category and found that SSC will populate with one of the
> categories described by SC and all of the associated options (specifically,
> the Software category). However, changing the value of SC still does not
> cascade into SSC. SSC retains the Software sub-category and its values and
> only the Software sub-category regardless of the SC chosen. Reverting the
> custom fields to their original order does not alter this nor does it go
> back to not displaying *any* values in SSC.
>
> Example:
>
> Selecting System Support from Support Type populates Support Category with
> Hardware, Software, and Telephony.
>
> Selecting Hardware from Support Category populates Support Sub-Category
> with
>
>    - Software
>       - VPN
>       - Anti-virus
>       - Email
>
> No value is selected.
>
>
> Selecting Telephony from Support Category populates Support Sub-Category
> with
>
>    - Software
>       - VPN
>       - Anti-virus
>       - Email
>
> No value is selected.
>
>
> Instead of
>
>    - Telephony
>    - Networking
>       - Phones
>
> /Example
>
> Selecting User Support from Support Type populates Support Category with
> all of the expected, relevant values under Support Category. There are no
> associated Support Sub-Category values for User Support. However, the same
> issue as above is present. The SSC field is still populated with the
> Software sub-category.
>
> -Mathew
>
> "When you do things right, people won't be sure you've done anything at
> all." - God; Futurama
>
> "We'll get along much better once you accept that you're wrong and
> neither am I." - Me
>
>
> On Fri, Jan 17, 2014 at 12:04 PM, Mathew Snyder <mathew.snyder at gmail.com>wrote:
>
>> I just upgraded and the custom fields still aren't cascading properly.
>> After selecting the first one the second populates, but after selecting the
>> second one the third does not.
>>
>> CentOS 6.5, FastCGI, RT 4.2.2, MySQL 5.1.71-1
>>
>> -Mathew
>>
>> "When you do things right, people won't be sure you've done anything at
>> all." - God; Futurama
>>
>> "We'll get along much better once you accept that you're wrong and
>> neither am I." - Me
>>
>>
>> On Fri, Jan 17, 2014 at 11:43 AM, Mathew Snyder <mathew.snyder at gmail.com>wrote:
>>
>>> Looks like I'll be upgrading to 4.2.2. Fortunately, this isn't in
>>> production yet.
>>>
>>> -Mathew
>>>
>>> "When you do things right, people won't be sure you've done anything at
>>> all." - God; Futurama
>>>
>>> "We'll get along much better once you accept that you're wrong and
>>> neither am I." - Me
>>>
>>>
>>> On Fri, Jan 17, 2014 at 11:41 AM, Mathew Snyder <mathew.snyder at gmail.com
>>> > wrote:
>>>
>>>> Sorry. 4.2.1.
>>>>
>>>> -Mathew
>>>>
>>>> "When you do things right, people won't be sure you've done anything at
>>>> all." - God; Futurama
>>>>
>>>> "We'll get along much better once you accept that you're wrong and
>>>> neither am I." - Me
>>>>
>>>>
>>>> On Fri, Jan 17, 2014 at 6:15 AM, Kevin Falcone <
>>>> falcone at bestpractical.com> wrote:
>>>>
>>>>> On Thu, Jan 16, 2014 at 12:07:14PM -1000, Mathew Snyder wrote:
>>>>> >    I have three custom fields I'd like linked: Support Type, Support
>>>>> Category, and Support
>>>>> >    Sub-Category.
>>>>> >    Support Type has not "Categories are based on" set.
>>>>> >    Support Category has "Categories are based on" set to Support Type
>>>>> >    Support Sub-Category has "Categories are based on" set to Support
>>>>> Category.
>>>>> >    When I select the Support Type, Support Category populates with
>>>>> the expected values (In this
>>>>> >    case, Hardware, Software, and Telephony). However, when I select
>>>>> Support Category, Support
>>>>> >    Sub-Category does not populate.
>>>>> >    The categories are configured for each entry in Support
>>>>> Sub-Category.
>>>>> >    Do categories only go one level?
>>>>>
>>>>> You didn't state your RT version, but if you search
>>>>> http://bestpractical.com/release-notes/rt/4.2.2
>>>>> for Custom Field you'll find a likely bugfix.
>>>>>
>>>>> -kevin
>>>>>
>>>>
>>>>
>>>
>>
>
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