[rt-users] On reply un-own ticket

Kevin Falcone falcone at bestpractical.com
Tue Jan 21 14:39:52 EST 2014

On Mon, Jan 20, 2014 at 06:54:42PM +0000, Shane Vedvik wrote:
> Does anyone know how this is implemented in RT 4? I know when we used
> RT 3 at a previous employer, any time a customer replied to a ticket
> the owner was changed to nobody and if it was resolved, it was re-
> opened. I would like to implement this behavior here but I didn't
> administer that server, and I'm unfamiliar with Scrip writing in
> general. Any assistance of course would be greatly appreciated.

The second of these is a core RT feature (On Correspond Open Ticket).

It sounds like the first was an On Correspond with a user defined
custom commit section that called something like

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