[rt-users] On reply un-own ticket

Shane Vedvik shane at markentsolutions.com
Mon Jan 20 13:54:42 EST 2014


Does anyone know how this is implemented in RT 4?  I know when we used RT 3 at a previous employer, any time a customer replied to a ticket the owner was changed to nobody and if it was resolved, it was re-opened. I would like to implement this behavior here but I didn't administer that server, and I'm unfamiliar with Scrip writing in general. Any assistance of course would be greatly appreciated.

Thanks,

Shane Vedvik



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