[rt-users] RT 4.2.1 - ExternalAuth against LDAP server and users with multiple mail addresses

Kevin Falcone falcone at bestpractical.com
Tue Jan 21 15:33:42 EST 2014


On Tue, Jan 21, 2014 at 08:49:49PM +0100, Gerald Vogt wrote:
> When RT receives an e-mail I don't see any access to the LDAP server at
> first. It searches the sender address in the internal database. Doesn't
> find it. Then wants to create a new user. And only then it checks
> against the LDAP database and finds that the user with that uid (which
> maps to the "Name" column in the RT database) exists and refuses to
> create this user.
> 
> Why doesn't this work and does this reject e-mails from that sender address?

You haven't provided your configuration or debug logs for the
condition so any answers would be pure guesses.

-kevin
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