[rt-users] RT 4.2.1 - ExternalAuth against LDAP server and users with multiple mail addresses

Gerald Vogt vogt at spamcop.net
Tue Jan 21 16:43:07 EST 2014

> On 21.01.2014, at 21:33, Kevin Falcone <falcone at bestpractical.com> wrote:
>> On Tue, Jan 21, 2014 at 08:49:49PM +0100, Gerald Vogt wrote:
>> When RT receives an e-mail I don't see any access to the LDAP server at
>> first. It searches the sender address in the internal database. Doesn't
>> find it. Then wants to create a new user. And only then it checks
>> against the LDAP database and finds that the user with that uid (which
>> maps to the "Name" column in the RT database) exists and refuses to
>> create this user.
>> Why doesn't this work and does this reject e-mails from that sender address?
> You haven't provided your configuration or debug logs for the
> condition so any answers would be pure guesses.

That was in my first email and fully quoted in my second. -Gerald

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