[rt-users] Relationship Permissions

Tim Wiley tim at marchex.com
Thu Jan 23 14:18:54 EST 2014


rt-4.0.13

We have a Queue A & Queue B.

Ticket A is in Queue A, and Ticket B is in Queue B.

User A has ModifyTicket on Queue A, but not on Queue B.  User A would like to make Ticket A refer to Ticket B, but is getting a permission denied error.  I can only find documentation requiring ModifyTicket on both queues to merge tickets, but not for other relationships.  Is there a way to get this to work without granting User A ModifyTicket on Queue B?


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