[rt-users] Relationship Permissions

Landon Stewart lstewart at iweb.com
Thu Jan 23 14:54:32 EST 2014

On 23 January 2014 11:18, Tim Wiley <tim at marchex.com> wrote:

> rt-4.0.13
> We have a Queue A & Queue B.
> Ticket A is in Queue A, and Ticket B is in Queue B.
> User A has ModifyTicket on Queue A, but not on Queue B.  User A would like
> to make Ticket A refer to Ticket B, but is getting a permission denied
> error.  I can only find documentation requiring ModifyTicket on both queues
> to merge tickets, but not for other relationships.  Is there a way to get
> this to work without granting User A ModifyTicket on Queue B?

I don’t think so because when you setup a link of any type on Ticket A RT
will create a reciprocal link on Ticket B pointing to A as referred to by
(in this case).

Landon Stewart :: lstewart at iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
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