[rt-users] Trying to retrive CC address

[Bryon Baker]

Thanks for the fast response Kenn.  But that code in the document does not seem to get me what I want.
With the ticket header below I am trying to retrieve the CC: line from the email.

Tue, Sep 17, 2013 4:47:02 PMEdwina Hamm \(Facilities\) <EDWINA.HAMM at ros.com><http://testhelpdesk.copesan.com/rt/User/Summary.html?id=1157> - Ticket created
I want This ------->>> CC:

"Store 0546" <Store.0546 at ros.com>

Subject:

CSR- 054609171300 - Work Order For Pest Control

Date:

Tue, 17 Sep 2013 16:43:08 -0500

To:

"Client Service" <clientservice at copesan.com>

From:

"Edwina Hamm \(Facilities\)" <EDWINA.HAMM at ros.com>


The ticket does not have any group information now does the user.

Again thanks for the help all

Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726  *  262-783-6261 ext. 2296
bbaker at copesan.com<mailto:cstephan at copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"

From: Kenneth Crocker [mailto:kenn.crocker at gmail.com]
Sent: Wednesday, January 29, 2014 5:44 PM
To: Bryon Baker; RT Users (rt-users at lists.bestpractical.com)
Subject: RE: [rt-users] Trying to retrive CC address

Bryon,

I believe there is an example of that in the book I sent you.

Kenn

Sent from my Windows Phone
________________________________
From: Bryon Baker<mailto:bbaker at copesan.com>
Sent: 1/29/2014 3:05 PM
To: RT Users (rt-users at lists.bestpractical.com)<mailto:rt-users at lists.bestpractical.com>
Subject: [rt-users] Trying to retrive CC address
Hello all I am trying to retrieve the CC mail address on incoming emails/
I have tried
#              my $rcc = $self->TicketObj->CcAddresses;
#              my $rcc = $self->TicketObj->Cc->MemberEmailAddresses

And others either I get an error for invalid object or an empty set.

Hope someone can help

Thanks in advance.

Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726  *  262-783-6261 ext. 2296
bbaker at copesan.com<mailto:cstephan at copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"

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