[rt-users] Unable to receive remote email into RTIR queue but local email to queue works

[Alex Peters]

What does the RT debug log say in both instances?
On 02/07/2014 8:45 am, "john bradley" <jbradley.mail at gmail.com> wrote:

> RHEL 6.5
> mail: postfix – running on RT server box
> RT: 4.0.20
> RTIR: latest
>
> Everyone group is allowed to create tickets in the queue. Kinda stumped
> here - an advice would be much appreciated.
>
> From maillog
>
>
> Doesn't work
>
> #############
> Jul  1 18:13:50 myRTserver postfix/smtpd[13562]: connect from
> splunk.mydomain.net[10.xxx.xxx.xxx]
> Jul  1 18:13:50 myRTserver postfix/smtpd[13562]: 35CBC2006B: client=
> splunk.mydomain.net[10.xxx.xxx.xxx]
> Jul  1 18:13:50 myRTserver postfix/cleanup[13565]: 35CBC2006B:
> message-id=<>
> Jul  1 18:13:50 myRTserver postfix/qmgr[12896]: 35CBC2006B: from=<
> splunk at Splunk.myRTserverDomain.net>, size=5744, nrcpt=1 (queue active)
> Jul  1 18:13:50 myRTserver postfix/smtpd[13562]: disconnect from
> splunk.mydomain.net[10.xxx.xxx.xxx]
> Jul  1 18:13:50 myRTserver postfix/local[13566]: 35CBC2006B: to=<
> rtir at rtir.myRTServerDomain.net>, relay=local, delay=0.29,
> delays=0.08/0.01/0/0.2, dsn=2.0.0, status=sent (delivered to command:
> /opt/rt4/bin/rt-mailgate --no-verify-ssl --queue 'Incident Reports'
> --action correspond --url https://rtir.myRTServerDomain.net/)
> Jul  1 18:13:50 myRTserver postfix/qmgr[12896]: 35CBC2006B: removed
>
> Works
>
> #########
> Jul  1 18:14:34 myRTserver postfix/pickup[13508]: D3CF02006F: uid=0
> from=<root>
> Jul  1 18:14:34 myRTserver postfix/cleanup[13565]: D3CF02006F: message-id=<
> 20140701221434.D3CF02006F at rtir.myRTServerDomain.net>
> Jul  1 18:14:34 myRTserver postfix/qmgr[12896]: D3CF02006F: from=<
> root at rtir.myRTServerDomain.net>, size=444, nrcpt=1 (queue active)
> Jul  1 18:14:35 myRTserver postfix/pickup[13508]: 2F7ED20070: uid=48
> from=<apache>
> Jul  1 18:14:35 myRTserver postfix/cleanup[13565]: 2F7ED20070: message-id=<
> rt-4.0.20-12451-1404252875-1771.10-3-0 at rtir.myRTServerDomain.net>
> Jul  1 18:14:35 myRTserver postfix/qmgr[12896]: 2F7ED20070: from=<
> apache at rtir.myRTServerDomain.net>, size=1431, nrcpt=1 (queue active)
> Jul  1 18:14:35 myRTserver postfix/local[13576]: 2F7ED20070: to=<
> root at rtir.myRTServerDomain.net>, relay=local, delay=0.02,
> delays=0.01/0/0/0.01, dsn=2.0.0, status=sent (delivered to mailbox)
> Jul  1 18:14:35 myRTserver postfix/qmgr[12896]: 2F7ED20070: removed
> Jul  1 18:14:35 myRTserver postfix/local[13566]: D3CF02006F: to=<
> rtir at rtir.myRTServerDomain.net>, relay=local, delay=0.4,
> delays=0.01/0/0/0.39, dsn=2.0.0, status=sent (delivered to command:
> /opt/rt4/bin/rt-mailgate --no-verify-ssl --queue 'Incident Reports'
> --action correspond --url https://rtir.myRTServerDomain.net/)
> Jul  1 18:14:35 myRTserver postfix/qmgr[12896]: D3CF02006F: removed
>
>
> postfix config
>
> # RECEIVING MAIL
>
> inet_interfaces = all
>
> mynetworks = 127.0.0.0/8, 10.0.0.0/8
>
>
> Thanks!
>
> --
> RT Training - Boston, September 9-10
> http://bestpractical.com/training
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20140702/251d0a1d/attachment.htm>