[rt-users] Unable to receive remote email into RTIR queue but local email to queue works

[john bradley]

RHEL 6.5
mail: postfix – running on RT server box
RT: 4.0.20
RTIR: latest

Everyone group is allowed to create tickets in the queue. Kinda stumped
here - an advice would be much appreciated.

>From maillog


Doesn't work

#############
Jul  1 18:13:50 myRTserver postfix/smtpd[13562]: connect from
splunk.mydomain.net[10.xxx.xxx.xxx]
Jul  1 18:13:50 myRTserver postfix/smtpd[13562]: 35CBC2006B: client=
splunk.mydomain.net[10.xxx.xxx.xxx]
Jul  1 18:13:50 myRTserver postfix/cleanup[13565]: 35CBC2006B: message-id=<>
Jul  1 18:13:50 myRTserver postfix/qmgr[12896]: 35CBC2006B: from=<
splunk at Splunk.myRTserverDomain.net>, size=5744, nrcpt=1 (queue active)
Jul  1 18:13:50 myRTserver postfix/smtpd[13562]: disconnect from
splunk.mydomain.net[10.xxx.xxx.xxx]
Jul  1 18:13:50 myRTserver postfix/local[13566]: 35CBC2006B: to=<
rtir at rtir.myRTServerDomain.net>, relay=local, delay=0.29,
delays=0.08/0.01/0/0.2, dsn=2.0.0, status=sent (delivered to command:
/opt/rt4/bin/rt-mailgate --no-verify-ssl --queue 'Incident Reports'
--action correspond --url https://rtir.myRTServerDomain.net/)
Jul  1 18:13:50 myRTserver postfix/qmgr[12896]: 35CBC2006B: removed

Works

#########
Jul  1 18:14:34 myRTserver postfix/pickup[13508]: D3CF02006F: uid=0
from=<root>
Jul  1 18:14:34 myRTserver postfix/cleanup[13565]: D3CF02006F: message-id=<
20140701221434.D3CF02006F at rtir.myRTServerDomain.net>
Jul  1 18:14:34 myRTserver postfix/qmgr[12896]: D3CF02006F: from=<
root at rtir.myRTServerDomain.net>, size=444, nrcpt=1 (queue active)
Jul  1 18:14:35 myRTserver postfix/pickup[13508]: 2F7ED20070: uid=48
from=<apache>
Jul  1 18:14:35 myRTserver postfix/cleanup[13565]: 2F7ED20070: message-id=<
rt-4.0.20-12451-1404252875-1771.10-3-0 at rtir.myRTServerDomain.net>
Jul  1 18:14:35 myRTserver postfix/qmgr[12896]: 2F7ED20070: from=<
apache at rtir.myRTServerDomain.net>, size=1431, nrcpt=1 (queue active)
Jul  1 18:14:35 myRTserver postfix/local[13576]: 2F7ED20070: to=<
root at rtir.myRTServerDomain.net>, relay=local, delay=0.02,
delays=0.01/0/0/0.01, dsn=2.0.0, status=sent (delivered to mailbox)
Jul  1 18:14:35 myRTserver postfix/qmgr[12896]: 2F7ED20070: removed
Jul  1 18:14:35 myRTserver postfix/local[13566]: D3CF02006F: to=<
rtir at rtir.myRTServerDomain.net>, relay=local, delay=0.4,
delays=0.01/0/0/0.39, dsn=2.0.0, status=sent (delivered to command:
/opt/rt4/bin/rt-mailgate --no-verify-ssl --queue 'Incident Reports'
--action correspond --url https://rtir.myRTServerDomain.net/)
Jul  1 18:14:35 myRTserver postfix/qmgr[12896]: D3CF02006F: removed


postfix config

# RECEIVING MAIL

inet_interfaces = all

mynetworks = 127.0.0.0/8, 10.0.0.0/8


Thanks!
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20140701/7e540ebb/attachment.htm>