[rt-users] Weird Behavior

[Mark Campbell]

So for testing I ran the following


cat |/usr/sbin/rt-mailgate --queue xxxxxxx --action correspond --url 
https://xxxxxxx.xx.xxx.edu/rt --debug




Then pasted the following in

Delivered-To: xxxxx at xx.xxx.edu
Subject: [xxxxx xx.xxx.edu #1091]
To: xxxxx at xx.xxx.edu
From: Xxxx Xxxxxxxx <xxxx at xxx.edu>
Return-Path:    <xxxx at xxx.edu>


testing


And this created a new ticket #1111

I thought all this had to do was match what was in the subject brackets 
and the ticket number and it would add it.  What am I missing here?




On 7/2/2014 4:08 PM, Mark Campbell wrote:
> So I have an instance of RT installed, and thing seem to work fine. 
> Except users with a MAC that are using the Alpine client seem to not 
> be able to properly reply to a ticket.  They can create new tickets 
> jsut fine, but when attempting to respond to a ticket, every response 
> creates a new ticket.
>
> Any ideas on why that might happen?
>
> Thanks
>
> Mark
>