[rt-users] Weird Behavior

[Alex Peters]

In "Subject: [xxxxx xx.xxx.edu #1091]", does "xxxxx xx.xxx.edu" precisely
match either of your $rtname config value or a queue's "Subject Tag"
setting?  The fact that there's a space in there suggests that it might not.


On 3 July 2014 13:19, Mark Campbell <mcc171 at psu.edu> wrote:

>
> So for testing I ran the following
>
>
> cat |/usr/sbin/rt-mailgate --queue xxxxxxx --action correspond --url
> https://xxxxxxx.xx.xxx.edu/rt --debug
>
>
>
>
> Then pasted the following in
>
> Delivered-To: xxxxx at xx.xxx.edu
> Subject: [xxxxx xx.xxx.edu #1091]
> To: xxxxx at xx.xxx.edu
> From: Xxxx Xxxxxxxx <xxxx at xxx.edu>
> Return-Path:    <xxxx at xxx.edu>
>
>
> testing
>
>
> And this created a new ticket #1111
>
> I thought all this had to do was match what was in the subject brackets
> and the ticket number and it would add it.  What am I missing here?
>
>
>
>
>
> On 7/2/2014 4:08 PM, Mark Campbell wrote:
>
>> So I have an instance of RT installed, and thing seem to work fine.
>> Except users with a MAC that are using the Alpine client seem to not be
>> able to properly reply to a ticket.  They can create new tickets jsut fine,
>> but when attempting to respond to a ticket, every response creates a new
>> ticket.
>>
>> Any ideas on why that might happen?
>>
>> Thanks
>>
>> Mark
>>
>>
> --
> RT Training - Boston, September 9-10
> http://bestpractical.com/training
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20140703/cabb97cb/attachment.htm>