[rt-users] RSS feeds on transactions and custom field links

[Mikko Talvenmaa]

Hi!

Tried to search for info and found nothing useful. 

As its relatively easy to create RSS feed on tickets, is there anyway on RT using it’s own tools to create feed of transactions?
Something like -> date/time user x made an action on ticket id with subject xyz. That would be really helpful to track what is happening


Another question is about linking to external systems. As i’d like to create link (custom field with some value seems only option) to external system (SCCM reports in this case) from assets. Can I use asset name as part of link value?
One solution would be scrip to replicate value of Name to custom field every time it changes, but more elegant would be using value of Name directly.


Mikko Talvenmaa
IT System Specialist