[rt-users] Adding Template content to the reply box

[AJ]

Hi all,

I have just made 29 templates and made a custom field containing all the
names of the templates. The user chooses the template, replies to a ticket
and includes all the variables in the transaction content.

However, they do not want it to work in this way. 

They want it to have this behaviour:

When the user selects the custom field value for the template, it will
insert the contents of that template into the body of the reply so they can
edit anything that needs to be changed/included before sending.

Is there a way to do this?



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