[rt-users] Adding Template content to the reply box

[Alex Peters]

Sounds like you're after articles:

https://www.bestpractical.com/docs/rt/latest/customizing/articles_introduction.html
http://requesttracker.wikia.com/wiki/Articles


On 17 July 2014 22:04, AJ <aaron.mccarthy at southwestern.ie> wrote:

> Hi all,
>
> I have just made 29 templates and made a custom field containing all the
> names of the templates. The user chooses the template, replies to a ticket
> and includes all the variables in the transaction content.
>
> However, they do not want it to work in this way.
>
> They want it to have this behaviour:
>
> When the user selects the custom field value for the template, it will
> insert the contents of that template into the body of the reply so they can
> edit anything that needs to be changed/included before sending.
>
> Is there a way to do this?
>
>
>
> --
> View this message in context:
> http://requesttracker.8502.n7.nabble.com/Adding-Template-content-to-the-reply-box-tp57957.html
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> --
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>
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