[rt-users] Blank "To" line

[Alex Peters]

Did you end up finding a solution to this problem?

If I had to implement a "fix" to prevent tickets from being created in this
situation, I'd probably try to handle it at the MTA level and not pass such
emails to rt-mailgate in the first place.

However, I'd probably try to solve this first by asking people not to CC RT
unless they specifically want a ticket to be created.  It sounds like
perhaps your users would benefit from access to a "mailing list" email
address instead of CC-ing everyone.


On 21 June 2014 04:51, AdamThomas <adam.thomas at sgs.com> wrote:

> We have an issue with our users that they are including every email address
> on the cc line. These emails should not create a ticket.
>
> How can I make it so that if the "To" line is blank, then don't create the
> ticket.
>
> I did try a couple things but it seemed to be disabling ticket creation all
> togteher.
>
> Thanks
>
>
>
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