[rt-users] Some users can't see comment / editor box?

[Jeff Blaine]

For the next person, this ended up being stale RT sessions. Running the
RT session cleaning script solved the issue. It had never been set up as
a cron job.

Thanks for the replies, as always.

On 7/10/2014 8:41 PM, Alex Peters wrote:
> If only some users are affected then it's almost definitely a browser
> issue, as RT doesn't alter its output per browser to my knowledge
> (unless RT thinks it's a mobile browser).
> 
> Clearing browser caches may help.
> 
> On 11/07/2014 3:23 am, "Jeff Blaine" <jblaine at kickflop.net
> <mailto:jblaine at kickflop.net>> wrote:
> 
>     We're experiencing something odd with 4.2.x (upgrade from
>     3.8.17) where SOME users cannot see the text editor box upon,
>     for example, clicking Comment.
> 
>     This is occuring, for *those affected users*, with Firefox on OSX,
>     Firefox + Chrome + IE on Windows. For other users, using what I
>     understand to be the same browsers, it works fine.
> 
>     The affected users did not have any issue commenting with RT 3.8.17
>     and are in a group that has the CommentOnTicket right for the queue
>     in question. In fact, that group has all "General" rights for the
>     queue.
> 
>     I would greatly welcome any thoughts before I leave for vacation in
>     11 hours if anyone has them :)
> 
>     --
>     Jeff Blaine
>     kickflop.net <http://kickflop.net>
>     PGP/GnuPG Key ID: 0x0C8EDD02
>     --
>     RT Training - Boston, September 9-10
>     http://bestpractical.com/training
> 

-- 
Jeff Blaine
kickflop.net
PGP/GnuPG Key ID: 0x0C8EDD02