[rt-users] Some users can't see comment / editor box?

[Alex Peters]

If only some users are affected then it's almost definitely a browser
issue, as RT doesn't alter its output per browser to my knowledge (unless
RT thinks it's a mobile browser).

Clearing browser caches may help.
On 11/07/2014 3:23 am, "Jeff Blaine" <jblaine at kickflop.net> wrote:

> We're experiencing something odd with 4.2.x (upgrade from
> 3.8.17) where SOME users cannot see the text editor box upon,
> for example, clicking Comment.
>
> This is occuring, for *those affected users*, with Firefox on OSX,
> Firefox + Chrome + IE on Windows. For other users, using what I
> understand to be the same browsers, it works fine.
>
> The affected users did not have any issue commenting with RT 3.8.17
> and are in a group that has the CommentOnTicket right for the queue
> in question. In fact, that group has all "General" rights for the
> queue.
>
> I would greatly welcome any thoughts before I leave for vacation in
> 11 hours if anyone has them :)
>
> --
> Jeff Blaine
> kickflop.net
> PGP/GnuPG Key ID: 0x0C8EDD02
> --
> RT Training - Boston, September 9-10
> http://bestpractical.com/training
>
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