[rt-users] Attempting to upgrade from 4.0.19 to 4.2.6

[Max McGrath]

And here is lines 39 - 47 of *000-default*:

 38
 39         SetHandler modperl
 40         PerlResponseHandler Plack::Handler::Apache2
 41         PerlSetVar psgi_app /opt/rt4/sbin/rt-server
 42     </Location>
 43     <Perl>
 44         use Plack::Handler::Apache2;
 45         Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");
 46     </Perl>
 47 </VirtualHost>

Max

--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgrath at carthage.edu


On Thu, Jul 24, 2014 at 10:19 AM, Max McGrath <mmcgrath at carthage.edu> wrote:

> Nevermind.  I missed the *make upgrade* step before the *make
> upgrade-database*.
>
> I am, however, having another issue.  After the upgrades successfully
> completed I went to restart my web server and got the following:
>
> root at help:/tmp/rt-4.2.6# /etc/init.d/apache2 restart
> Syntax error on line 44 of /etc/apache2/sites-enabled/000-default:
> Can't locate Symbol/Global/Name.pm in @INC (@INC contains:
> /opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib /etc/perl
> /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5
> /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14
> /usr/local/lib/site_perl . /etc/apache2) at
> /opt/rt4/sbin/../lib/RT/Config.pm line 56.\nBEGIN failed--compilation
> aborted at /opt/rt4/sbin/../lib/RT/Config.pm line 56.\nCompilation failed
> in require at /opt/rt4/sbin/../lib/RT.pm line 157.\n
> Action 'configtest' failed.
> The Apache error log may have more information.
>    ...fail!
>
> Any ideas on this?
>
> Max
>
> --
> Max McGrath
> Network Administrator
> Carthage College
> 262-552-5512
> mmcgrath at carthage.edu
>
>
> On Thu, Jul 24, 2014 at 9:55 AM, Max McGrath <mmcgrath at carthage.edu>
> wrote:
>
>> Hello all -
>>
>> I am currently attempting to upgrade from 4.0.19 to 4.2.6 and am seeing
>> the following:
>>
>> Processing 4.1.0
>> [17123] [Thu Jul 24 14:52:41 2014] [warning]: The default stylesheet
>> (aileron) does not exist in this instance of RT. Defaulting to rudder.
>> (/tmp/rt-4.2.6/sbin/../lib/RT/Config.pm:237)
>> [17123] [Thu Jul 24 14:52:41 2014] [warning]: Configuration option
>> AutoCreate is deprecated, and will be removed in RT 4.4.  You should use
>> UserAutocreateDefaultsOnLogin instead. (/tmp/rt-4.2.6/sbin/../lib/RT.pm:956)
>> [17123] [Thu Jul 24 14:52:41 2014] [critical]: Can't use an undefined
>> value as a HASH reference at /tmp/rt-4.2.6/sbin/../lib/RT/Crypt.pm line
>> 239. (/tmp/rt-4.2.6/sbin/../lib/RT.pm:394)
>> Can't use an undefined value as a HASH reference at
>> /tmp/rt-4.2.6/sbin/../lib/RT/Crypt.pm line 239.
>> make: *** [upgrade-database] Error 255
>>
>> Any ideas that can get me over this hump?
>>
>> Thanks!
>>
>> Max
>> --
>> Max McGrath
>> Network Administrator
>> Carthage College
>> 262-552-5512
>> mmcgrath at carthage.edu
>>
>
>
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