[rt-users] Attempting to upgrade from 4.0.19 to 4.2.6

[Max McGrath]

Nevermind.  I missed the *make upgrade* step before the *make
upgrade-database*.

I am, however, having another issue.  After the upgrades successfully
completed I went to restart my web server and got the following:

root at help:/tmp/rt-4.2.6# /etc/init.d/apache2 restart
Syntax error on line 44 of /etc/apache2/sites-enabled/000-default:
Can't locate Symbol/Global/Name.pm in @INC (@INC contains:
/opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib /etc/perl
/usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5
/usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14
/usr/local/lib/site_perl . /etc/apache2) at
/opt/rt4/sbin/../lib/RT/Config.pm line 56.\nBEGIN failed--compilation
aborted at /opt/rt4/sbin/../lib/RT/Config.pm line 56.\nCompilation failed
in require at /opt/rt4/sbin/../lib/RT.pm line 157.\n
Action 'configtest' failed.
The Apache error log may have more information.
   ...fail!

Any ideas on this?

Max

--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgrath at carthage.edu


On Thu, Jul 24, 2014 at 9:55 AM, Max McGrath <mmcgrath at carthage.edu> wrote:

> Hello all -
>
> I am currently attempting to upgrade from 4.0.19 to 4.2.6 and am seeing
> the following:
>
> Processing 4.1.0
> [17123] [Thu Jul 24 14:52:41 2014] [warning]: The default stylesheet
> (aileron) does not exist in this instance of RT. Defaulting to rudder.
> (/tmp/rt-4.2.6/sbin/../lib/RT/Config.pm:237)
> [17123] [Thu Jul 24 14:52:41 2014] [warning]: Configuration option
> AutoCreate is deprecated, and will be removed in RT 4.4.  You should use
> UserAutocreateDefaultsOnLogin instead. (/tmp/rt-4.2.6/sbin/../lib/RT.pm:956)
> [17123] [Thu Jul 24 14:52:41 2014] [critical]: Can't use an undefined
> value as a HASH reference at /tmp/rt-4.2.6/sbin/../lib/RT/Crypt.pm line
> 239. (/tmp/rt-4.2.6/sbin/../lib/RT.pm:394)
> Can't use an undefined value as a HASH reference at
> /tmp/rt-4.2.6/sbin/../lib/RT/Crypt.pm line 239.
> make: *** [upgrade-database] Error 255
>
> Any ideas that can get me over this hump?
>
> Thanks!
>
> Max
> --
> Max McGrath
> Network Administrator
> Carthage College
> 262-552-5512
> mmcgrath at carthage.edu
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20140724/10b88350/attachment.htm>