[rt-users] fcgi read timeout error in 4.2.5

Alex Vandiver alexmv at bestpractical.com
Tue Jul 29 16:54:11 EDT 2014


On 07/29/2014 04:29 PM, Shawn Plummer wrote:
>> What steps do you use to reproduce the error?  If we can trigger it
>> locally (we test against 10g), we can more easily fix the error.
> 
> I didn’t need to do anything specific to reproduce it. I just upgraded
> to 4.2 and it started. It is somewhat intermittent though. I usually
> login to the main dashboard in a tab and set it to refresh every 10
> minutes and it happens within about half an hour. I also can make it
> happen by refreshing the main page over and over. 
> 
> If I can provide anything else let me know.

I'm ideally looking for a reproduction strategy against a clean RT 4.2.
 Can you show the results of (filling in ... for the value of your RT
session cookie):

SELECT id, LENGTH(a_session) FROM sessions
 WHERE id = '....'

...as well as the value that your $MaxAttachmentSize is set to?
 - Alex



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