[rt-users] How to assign tickets to a queue based on email address AND subject line?

[Aaron McCarthy]

Hi all, 

I am currently trying to sort tickets into a specific queue based on a
specific email address AND subject line. I know some of you will mention
Procmail or some other MDA. I wish to do this with just a perl scrip. 

I have assigned tickets to queues based on email address and I have assigned
tickets to queues based on subject lines. However I cannot assign the ticket
to a queue based on a specific email address and subject line together. 

Here is the code I am working on. Please help if you can. 

my $requestor_address = $self->TicketObj->RequestorAddresses; 
my $requestor_subject = $self->TicketObj->Subject; 
my $specific_user = 'ian\.kennedy\@hotmail\.com'; 
my $specific_subject = 'Help'; 
my $target_queue_name = 'Argus'; 

# if the ticket email address matches 
if ($requestor_address == $specific_user) { 
        
        # if the ticket email subject matches 
        if ($requestor_subject == $specific_subject) { 
        
                # Set the ticket queue 
    my ($status, $msg) = $self->TicketObj->SetQueue( $target_queue_name ); 
        } 
} 


Many thanks, 

Aaron  




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