[rt-users] How to assign tickets to a queue based on email address AND subject line?

Kevin Falcone falcone at bestpractical.com
Fri Jun 6 13:32:09 EDT 2014


On Wed, Jun 04, 2014 at 07:53:11AM -0700, Aaron McCarthy wrote:
> I am currently trying to sort tickets into a specific queue based on a
> specific email address AND subject line. I know some of you will mention
> Procmail or some other MDA. I wish to do this with just a perl scrip. 

This is truly the right way to do this, since without it, triggering
the correct Autoreply is a pain.

If you cannot do it the right way, you may wish to build on the code I
wrote for someone else with the same restrictions
https://metacpan.org/release/RT-Action-MoveQueueBySubject

> # if the ticket email address matches 
> if ($requestor_address == $specific_user) { 
>         
>         # if the ticket email subject matches 
>         if ($requestor_subject == $specific_subject) { 

== is the numeric comparison, eq is the string comparison

perl -le 'print "two" == "three" ? "yes" : "no"'
perl -le 'print "two" eq "three" ? "yes" : "no"'

-kevin
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 235 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20140606/e8c06136/attachment.pgp>


More information about the rt-users mailing list