[rt-users] Need Help: Hotlist [article] dropdown menus malfunctioning when replying to Tickets
allen.joslin at gmail.com
Mon Jun 16 12:00:47 EDT 2014
RT v/4.2.4, RT Assets v/1.0.1
I have a problem where I cannot include an Article into a Ticket reply
I have configured for Queue Specific Articles & Hotlist support
I have the HotList drop down menus setup, but the selections do not work/persist properly.
You choose a class, which reloads the page and gives you the topics in the next menu, but the class selection is not shown (reverts to ‘-‘ ).
You then select an Article from the contained Topic -- and the page reloads again and you are back to selecting a class
And nothing is added to the Reply
I hope someone can answer this for me...
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