[rt-users] Need Help: Hotlist [article] dropdown menus malfunctioning when replying to Tickets

Kevin Falcone falcone at bestpractical.com
Tue Jun 17 15:09:48 EDT 2014


On Mon, Jun 16, 2014 at 12:00:47PM -0400, Al Joslin wrote:
> RT v/4.2.4, RT Assets v/1.0.1
> 
> I have a problem where I cannot include an Article into a Ticket reply
> 
> I have configured for Queue Specific Articles & Hotlist support
> 
> I have the HotList drop down menus setup, but the selections do not work/persist properly.  
> 
> You choose a class, which reloads the page and gives you the topics in the next menu, but the class selection is not shown (reverts to ‘-‘ ).  
> 
> You then select an Article from the contained Topic -- and the page reloads again and you are back to selecting a class	
> 
> And nothing is added to the Reply

Your description is confusing.  Class hotlist creates a dropdown on
the ticket reply page containing all of the articles in a Class.  You
pick an article and it's included.

You're going to have to describe more closely what you've done to get
Topics on the Reply page.

-kevin
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