[rt-users] email disabled for ticket

Kevin Falcone falcone at bestpractical.com
Tue Jun 17 15:16:41 EDT 2014

On Fri, Jun 13, 2014 at 01:23:47PM -0400, Hugo Escobar wrote:
>  I found this thread and have a few questions:

Unfortunately, this thread appears to be unrelated to your problems.

> On Thu, Apr 10, 2014 at 12:46 PM, Kevin Falcone <[1]falcone at bestpractical.com>
> wrote:
>     On Thu, Apr 10, 2014 at 02:26:19PM +0000, Edsall, William (WJ) wrote:
>     >    Under `People' it says that the user (requestor)'s email is `disabled
>     for ticket'. It says
>     >    this just after his email address on the Requestors line.
>     >
> We would like that to happen on our end but don't know how to implement it. In
> our case,
> when a requestor is disabled it simply does not show that requestor under
> 'People' in Ticket/Display.html
> On the other hand, Ticket/ModifyPeople.html shows the disabled requestor but no
> indication about
> the status

You're confusing a Disabled requestor with a Squelched requestor who
has been configured to not receive mail for this ticket.

> In our case, the 'Modify who receives email ' section just shows this text:
> 'The checked users may receive email related to this ticket depending on the
> action taken. Uncheck users to stop sending email to them about this ticket.'
> but no checkboxes or any other input field ...
> Sys Info about our instance:
> OS: Centos6
> RT version: 4.2.2
> I tried everything in user's access control (on/off):
>     - Let this user access RT, and
>     - Let this user be granted rights (Privileged)
> I also browsed RT_Config up and down but nothing seems to control this
> particular behaviour or I'm missing something ...

Guesses?  You use only TransactionBatch scrips.  You have no scrips
or users that would get mail on that ticket.  You do not have

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