[rt-users] email disabled for ticket

Kevin Falcone falcone at bestpractical.com
Tue Jun 17 15:16:41 EDT 2014


On Fri, Jun 13, 2014 at 01:23:47PM -0400, Hugo Escobar wrote:
>  I found this thread and have a few questions:

Unfortunately, this thread appears to be unrelated to your problems.

> On Thu, Apr 10, 2014 at 12:46 PM, Kevin Falcone <[1]falcone at bestpractical.com>
> wrote:
> 
>     On Thu, Apr 10, 2014 at 02:26:19PM +0000, Edsall, William (WJ) wrote:
>     >    Under `People' it says that the user (requestor)'s email is `disabled
>     for ticket'. It says
>     >    this just after his email address on the Requestors line.
>     >
> 
> 
> We would like that to happen on our end but don't know how to implement it. In
> our case,
> when a requestor is disabled it simply does not show that requestor under
> 'People' in Ticket/Display.html
> On the other hand, Ticket/ModifyPeople.html shows the disabled requestor but no
> indication about
> the status

You're confusing a Disabled requestor with a Squelched requestor who
has been configured to not receive mail for this ticket.

> In our case, the 'Modify who receives email ' section just shows this text:
> 'The checked users may receive email related to this ticket depending on the
> action taken. Uncheck users to stop sending email to them about this ticket.'
> but no checkboxes or any other input field ...
> 
> Sys Info about our instance:
> OS: Centos6
> RT version: 4.2.2
> 
> I tried everything in user's access control (on/off):
>     - Let this user access RT, and
>     - Let this user be granted rights (Privileged)
> 
> I also browsed RT_Config up and down but nothing seems to control this
> particular behaviour or I'm missing something ...

Guesses?  You use only TransactionBatch scrips.  You have no scrips
or users that would get mail on that ticket.  You do not have
ShowOutgoingEmail.

-kevin
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