[rt-users] email disabled for ticket

[Hugo Escobar]

On Tue, Jun 17, 2014 at 3:16 PM, Kevin Falcone <falcone at bestpractical.com>
wrote:

> On Fri, Jun 13, 2014 at 01:23:47PM -0400, Hugo Escobar wrote:
> >  I found this thread and have a few questions:
>
> Unfortunately, this thread appears to be unrelated to your problems.
>
> > On Thu, Apr 10, 2014 at 12:46 PM, Kevin Falcone <[1]
> falcone at bestpractical.com>
> > wrote:
> >
> >     On Thu, Apr 10, 2014 at 02:26:19PM +0000, Edsall, William (WJ) wrote:
> >     >    Under `People' it says that the user (requestor)'s email is
> `disabled
> >     for ticket'. It says
> >     >    this just after his email address on the Requestors line.
> >     >
> >
> >
> > We would like that to happen on our end but don't know how to implement
> it. In
> > our case,
> > when a requestor is disabled it simply does not show that requestor under
> > 'People' in Ticket/Display.html
> > On the other hand, Ticket/ModifyPeople.html shows the disabled requestor
> but no
> > indication about
> > the status
>
> You're confusing a Disabled requestor with a Squelched requestor who
> has been configured to not receive mail for this ticket.
>
> > In our case, the 'Modify who receives email ' section just shows this
> text:
> > 'The checked users may receive email related to this ticket depending on
> the
> > action taken. Uncheck users to stop sending email to them about this
> ticket.'
> > but no checkboxes or any other input field ...
> >
> > Sys Info about our instance:
> > OS: Centos6
> > RT version: 4.2.2
> >
> > I tried everything in user's access control (on/off):
> >     - Let this user access RT, and
> >     - Let this user be granted rights (Privileged)
> >
> > I also browsed RT_Config up and down but nothing seems to control this
> > particular behaviour or I'm missing something ...
>
> Guesses?  You use only TransactionBatch scrips.  You have no scrips
> or users that would get mail on that ticket.  You do not have
> ShowOutgoingEmail.
>
> -kevin
>
> --
> RT Training - Boston, September 9-10
> http://bestpractical.com/training
>


After doing a clean install of RT I saw the normal behaviour in RT which is
to show 'disabled for ticket' when the email has been unchecked under
the 'Modify who receives email ' section.

At some point this stopped happening on my system. I managed to isolate the
cause and it seems to be the database.

Thanks for your help

-- 
Regards,

Hugo Escobar

 <http://www.associationfinancialservices.com/>

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