[rt-users] custom field mandatory

Zawada Łukasz l.zawada at finat.pl
Wed Jun 18 07:29:56 EDT 2014


Hello

I don't want to set custom field from email.
I have problem when ticket is created from email, and next when i click in the web page, mandatory filed is not mandatory, i could leave they empty and write comment or change queue 
That is the problem.

Thanks for RT-Extension-MandatoryOnTransition i'll check this. 

Lukas


-----Original Message-----
From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Tuesday, June 17, 2014 9:00 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] custom field mandatory

On Mon, Jun 16, 2014 at 11:47:10AM +0000, Zawada Łukasz wrote:
> When i create ticket from the web it's all ok. When mandatory custom filed it's empty a get "Input must match [Mandatory]"
> But when i create ticket from email i could write comments/corespondence, change the queue, without any warning.

RT's custom fields are only Mandatory in the UI.  There is no core way to set Custom Fields during email creation, even if there was, we'd have to bounce emails saying "use this arcane format to set some custom fields for your support request"?

You may be interested in this to ensure CFs are set prior to a ticket being resolved.
https://metacpan.org/release/RT-Extension-MandatoryOnTransition

-kevin


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