[rt-users] custom field mandatory

Zawada Łukasz l.zawada at finat.pl
Wed Jun 18 08:38:49 EDT 2014

RT-Extension-MandatoryOnTransition it's not working on rt 3.8.8

I set
Set( %MandatoryOnTransition,
    '*' => {
            '* -> resolved' =>  'CF.Typ',

Log on debug say nothing

-----Original Message-----
From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Tuesday, June 17, 2014 9:00 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] custom field mandatory

On Mon, Jun 16, 2014 at 11:47:10AM +0000, Zawada Łukasz wrote:
> When i create ticket from the web it's all ok. When mandatory custom filed it's empty a get "Input must match [Mandatory]"
> But when i create ticket from email i could write comments/corespondence, change the queue, without any warning.

RT's custom fields are only Mandatory in the UI.  There is no core way to set Custom Fields during email creation, even if there was, we'd have to bounce emails saying "use this arcane format to set some custom fields for your support request"?

You may be interested in this to ensure CFs are set prior to a ticket being resolved.


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