[rt-users] insert field values in correspondence/comments?
Josh Tackitt
tackittj at reed.edu
Wed Jun 18 15:19:12 EDT 2014
I'd like to bulk update tickets and include the value of a field or
custom field in each one. For example:
Bulk updating X tickets. Each ticket has a Custom Field called
"Activation Code". I write a single reply that goes to each selected
ticket and wherever I include 'CF.{Activation Code}' it inserts the
value of that field from each ticket. Basically a mail merge.
Is this possible?
thanks,
Josh
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