[rt-users] insert field values in correspondence/comments?

Josh Tackitt tackittj at reed.edu
Wed Jun 18 15:19:12 EDT 2014


I'd like to bulk update tickets and include the value of a field or 
custom field in each one.  For example:

Bulk updating X tickets.  Each ticket has a Custom Field called 
"Activation Code".  I write a single reply that goes to each selected 
ticket and wherever I include 'CF.{Activation Code}' it inserts the 
value of that field from each ticket.  Basically a mail merge.

Is this possible?

thanks,
Josh



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