[rt-users] insert field values in correspondence/comments?

[Kevin Falcone]

On Wed, Jun 18, 2014 at 12:19:12PM -0700, Josh Tackitt wrote:
> I'd like to bulk update tickets and include the value of a field or custom
> field in each one.  For example:
> 
> Bulk updating X tickets.  Each ticket has a Custom Field called "Activation
> Code".  I write a single reply that goes to each selected ticket and
> wherever I include 'CF.{Activation Code}' it inserts the value of that field
> from each ticket.  Basically a mail merge.
> 
> Is this possible?

Not from RT's Bulk Update page, since the correspond box doesn't
accept templates.

Could be done with Scrips, or rt-crontool and a custom template.

-kevin
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