[rt-users] Bulk update does not update custom fields?

Kevin Falcone falcone at bestpractical.com
Wed Jun 18 15:40:19 EDT 2014


On Wed, Jun 18, 2014 at 12:58:48PM +0000, Keith Creasy wrote:
> 
> It appears that, even though the field appears on the bulk update form, that
> custom fields do not actually get updated. Is this true? If it is supposed to
> work, how?
> 
> We have a “Grant Number” custom field. I went to bulk update because I wanted
> to be sure the grant number for a specific queue for older tickets got the
> correct value. It appeared to work in that I got the list of tickets and the
> correct value after pressing the “Update” button. Then, when I listed or
> searched the tickets the grant number field still shows “No value”.

What RT version.
What kind of CF is your field.

-kevin
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