[rt-users] Bulk update does not update custom fields?

[Keith Creasy]

Hi.

It appears that, even though the field appears on the bulk update form, that custom fields do not actually get updated. Is this true? If it is supposed to work, how?

We have a "Grant Number" custom field. I went to bulk update because I wanted to be sure the grant number for a specific queue for older tickets got the correct value. It appeared to work in that I got the list of tickets and the correct value after pressing the "Update" button. Then, when I listed or searched the tickets the grant number field still shows "No value".

Thanks for any help.


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