[rt-users] adding custom field type, how to force single value

[Len Jaffe]

On Wed, Jun 18, 2014 at 3:47 PM, Kevin Falcone <falcone at bestpractical.com>
wrote:

> On Tue, Jun 17, 2014 at 04:08:54PM -0400, Len Jaffe wrote:
> > In order make sure that we're solving the correct problem, since my
> previous
> > post was terse, and I'm not sure whether I used all the right key words,
> please
> > allow me to elaborate:
> >
> > Based on a similar treatment by a colleague, I have created
> local/html/Elements
> > /CustomField_Local.pm
>
> That is not the right place for a Foo_Local.pm, they go in
> local/lib/RT/
>

Indeed. That is where it lives. I misspoke above.


> > The I
> created local/html/Elements/EditCustomFieldJSON_Encoded_Resource_Field
> > and  local/html/Elements/ShowCustomFieldJSON_Encoded_Resource_Field
> >
> > Which do what I need them to - pretty print the JSON so a human can read
> it and
> > edit it if necessary.
> >
> > But RT thinks this custom field type allows multiple entries per field,
> and so
> > pukes all over the pretty-printed JSON.
> >
> > When I use a straight "Fill in one text area" RT is ok with the JSON,
> but the
> > JSON is not pretty printed.
>
> In that case, you could use Fill in one text area for editing and just
> override display using the callbacks in ShowCustomField based on the
> CF name.
>
> Otherwise, look into the MaxValues setting.
>
>
How do I associate my new custom field Type "JSON_Encoded_Resource_Field"
with the "Fill in one text area" type. Is that a key value pair in the
CustomField_Local override?

Len.








>  -kevin
>
> --
> RT Training - Boston, September 9-10
> http://bestpractical.com/training
>



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