[rt-users] Blank "To" line

AdamThomas adam.thomas at sgs.com
Fri Jun 20 14:51:30 EDT 2014

We have an issue with our users that they are including every email address
on the cc line. These emails should not create a ticket.

How can I make it so that if the "To" line is blank, then don't create the

I did try a couple things but it seemed to be disabling ticket creation all


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