[rt-users] Dashboard Help

[Guy Baxter]

Hi Kevin, thanks for the reply.

Unfortunately I'm running 4.0.1 and don't have that option. Is there any
way to do this without upgrading.

Thanks.

On Tuesday, 17 June 2014, Kevin Falcone <falcone at bestpractical.com> wrote:

> On Tue, Jun 17, 2014 at 11:52:00AM +0100, Guy Baxter wrote:
> > I'm looking to create a custom dashboard, similar to the way in which
> > "QuickSearch" functions. I would like it to display a list of queues,
> and then
> > show how many tickets are New, Open, Stalled for each queue.
> >
> > In the query builder I seem to be stuck at the getting RT to count the
> total
> > number of tickets per status, rather than just the total number of
> tickets.
> >
> > I have the following:
> >
> > Query:
> > Queue = 'SW_Bugs' OR Queue = 'SW_Incoming' OR Queue = 'SW_Projects'
> >
> > Format:
> > '__QueueName__',
> > '__Status__'
>
> That's just going to list the tickets with Queue Name and the Status.
> If you click on Chart, in 4.2 the default is to group/count by Status,
> you can further group by Queue and then save that and stick it on your
> dashboard.
>
> You may find this helpful
> http://bestpractical.com/docs/rt/latest/charts.html
>
> -kevin
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20140622/5fd6c126/attachment.htm>