[rt-users] Dashboard Help

Guy Baxter gmbaxter at gmail.com
Sun Jun 22 12:46:37 EDT 2014


Hi Kevin, thanks for the reply.

Unfortunately I'm running 4.0.1 and don't have that option. Is there any
way to do this without upgrading.

Thanks.

On Tuesday, 17 June 2014, Kevin Falcone <falcone at bestpractical.com> wrote:

> On Tue, Jun 17, 2014 at 11:52:00AM +0100, Guy Baxter wrote:
> > I'm looking to create a custom dashboard, similar to the way in which
> > "QuickSearch" functions. I would like it to display a list of queues,
> and then
> > show how many tickets are New, Open, Stalled for each queue.
> >
> > In the query builder I seem to be stuck at the getting RT to count the
> total
> > number of tickets per status, rather than just the total number of
> tickets.
> >
> > I have the following:
> >
> > Query:
> > Queue = 'SW_Bugs' OR Queue = 'SW_Incoming' OR Queue = 'SW_Projects'
> >
> > Format:
> > '__QueueName__',
> > '__Status__'
>
> That's just going to list the tickets with Queue Name and the Status.
> If you click on Chart, in 4.2 the default is to group/count by Status,
> you can further group by Queue and then save that and stick it on your
> dashboard.
>
> You may find this helpful
> http://bestpractical.com/docs/rt/latest/charts.html
>
> -kevin
>
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