[rt-users] Dashboard Help

[Guy Baxter]

I updated to 4.2.5 without any issues and am able to achieve what I wanted
the way you described.

Thanks.
On 22 Jun 2014 17:46, "Guy Baxter" <gmbaxter at gmail.com> wrote:

> Hi Kevin, thanks for the reply.
>
> Unfortunately I'm running 4.0.1 and don't have that option. Is there any
> way to do this without upgrading.
>
> Thanks.
>
> On Tuesday, 17 June 2014, Kevin Falcone <falcone at bestpractical.com> wrote:
>
>> On Tue, Jun 17, 2014 at 11:52:00AM +0100, Guy Baxter wrote:
>> > I'm looking to create a custom dashboard, similar to the way in which
>> > "QuickSearch" functions. I would like it to display a list of queues,
>> and then
>> > show how many tickets are New, Open, Stalled for each queue.
>> >
>> > In the query builder I seem to be stuck at the getting RT to count the
>> total
>> > number of tickets per status, rather than just the total number of
>> tickets.
>> >
>> > I have the following:
>> >
>> > Query:
>> > Queue = 'SW_Bugs' OR Queue = 'SW_Incoming' OR Queue = 'SW_Projects'
>> >
>> > Format:
>> > '__QueueName__',
>> > '__Status__'
>>
>> That's just going to list the tickets with Queue Name and the Status.
>> If you click on Chart, in 4.2 the default is to group/count by Status,
>> you can further group by Queue and then save that and stick it on your
>> dashboard.
>>
>> You may find this helpful
>> http://bestpractical.com/docs/rt/latest/charts.html
>>
>> -kevin
>>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20140625/4fbca2de/attachment.htm>