[rt-users] Approving a Ticket via Email

Kevin Falcone falcone at bestpractical.com
Fri Jun 27 14:45:25 EDT 2014


On Fri, Jun 27, 2014 at 08:57:26AM -0700, AJ wrote:
> I was wondering if there is a way to approve a ticket via email. There will
> be people working out of the office that wont have access to the internal
> site to approve the tickets manually.
> 
> Can this be done?
> 
> I am using RT 4.0.4.

A number of people have written Scrips to look at mail from users to
the approvals queue with Yes or No in the body, but keep in mind that
mail can trivially be forged.

A more secure solution requires either one-time-use tokens or gpg
encryption and validation.

-kevin
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