[rt-users] Cancel all scrips on custom resolve

Kevin Falcone falcone at bestpractical.com
Fri Jun 27 14:46:07 EDT 2014

On Fri, Jun 27, 2014 at 09:08:54AM -0700, andriusk wrote:
> Hello, I want to create a custom resolve action  - "silent resolve". Is it
> possible somehow to tell RT that, if I resolve ticket using my "silent
> resolve" it cancel all script, that fires on resolve or at least those that
> send email to the user and CC?

Nothing easy.

Your other scrips would need to check for your silent resolve, or you
would have to hook into RT::Scrips to override things and skip scrips.

-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 235 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20140627/5195f4f4/attachment.pgp>

More information about the rt-users mailing list