[rt-users] Cancel all scrips on custom resolve

Kevin Falcone falcone at bestpractical.com
Fri Jun 27 14:46:07 EDT 2014


On Fri, Jun 27, 2014 at 09:08:54AM -0700, andriusk wrote:
> Hello, I want to create a custom resolve action  - "silent resolve". Is it
> possible somehow to tell RT that, if I resolve ticket using my "silent
> resolve" it cancel all script, that fires on resolve or at least those that
> send email to the user and CC?

Nothing easy.

Your other scrips would need to check for your silent resolve, or you
would have to hook into RT::Scrips to override things and skip scrips.

-kevin
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