[rt-users] Cancel all scrips on custom resolve

Alex Peters alex at peters.net
Mon Jun 30 02:17:25 EDT 2014


I have achieved this in the past by temporarily moving the ticket to a
queue without resolve scrips, resolving the ticket then moving it back to
the correct queue.  You could automate this by creating a "Silent Resolve"
queue, and having a scrip to resolve the ticket and then move it back to
the previous queue.

Another potential option is to introduce a custom field (e.g. "Silent
Resolve") to the tickets, and modify the resolve scrips to only activate if
that custom field is not set.


On 28 June 2014 02:08, andriusk <andrius.kulbis at gmail.com> wrote:

> Hello, I want to create a custom resolve action  - "silent resolve". Is it
> possible somehow to tell RT that, if I resolve ticket using my "silent
> resolve" it cancel all script, that fires on resolve or at least those that
> send email to the user and CC?
>
>
>
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